Q: I'm nervous about buying online...
A: Call us or email us, we will process your order offline
Q: What happens if I make a mistake or have second thoughts
A: Call us Toll Free 1-855-466-3890 or email us firstname.lastname@example.org we are always available to work with you.
Q: Do you ship outside Canada?
A: Yes, we also ship to USA. Shipping rates apply and are out of our control. We suggest using our USA-designated website to get accurate pricing and shipping cost: hometex-usa.com
Q: What is Pre-Order and how do I make one?
A: Pre-Order items are products that are not currently in stock, but will be arriving at our warehouse around a specified date. See our How to Do a Pre-Order video guide for more information.
Q: You offered me a coupon how do I use?
A: You can redeem your coupon on the shopping cart page. Just enter the code and click "update" How to Apply Coupons
Q: Do I have to give you a whole lot of information & register to make a purchase or checkout?
A: No. Use the Paypal checkout option, put in your credit card or Paypal account with minimal information required.
Q: I want to delete my account and all my information.
A: You instruct us, and we will do immediately upon acknowledging your email.
Q: Can I pick up at the warehouse?
A: Yes there is that option at check out time. We will notify you when ready. We are open 8:00 to 3:30 Monday to Thursday and to 2:30 on Fridays (all times EST). Plenty of parking in our lot. Please leave us your phone number in the comment section of the order.
Q: The Items I want are out of stock?
A: We sell out of certain products from time to time, but they are usually back in stock within 30 days.
Q: Do you accept returns?
A: Yes within 30 days of purchase unless sold "as is"
Q: How long do you take to ship?
A: 1-3 working days if we can not meet that goal we will notify you, larger orders may take longer, we will keep you posted
Q: How do you ship?, can I track?
A: We use Fedex, Canada Post and CanPar; you will a get tracking number that you can easily track online.
Q: Special shipping instructions?
A: If instructed Fedex will leave on porch / side door /between doors / etc
Q: I forgot my password?
Q: Do you cater to Institutional customers?
A: Schools, Churches. Camps and bona fide organizations please contact us for a discount coupon code
Q: I am a First Nations customer, how do I claim my tax Exemption?
Q: Do you offer coupons or discounts?
A: Yes , to bona fide institutions, others please check our Coupons Page search for coupons and you will see if there are any current specials, you can also call or email, we will try to accommodate you.